Engagement Loyalty

Traditional loyalty programs reward consumers for spend, ignoring engagement and the channels consumers spend the majority of their time – social media and messaging. Chirpify’s platform is the only one that enables social media marketing automation of comments, replies, rewards and content based on AI, campaign rules and consumer profile data.

Below are all the ways enterprise brands use our platform.

Loyalty Programs

Create a new, or extend an existing, loyalty program to listen, respond, and reward for engagement, not just spend.

Marketing Automation

Instantly respond with copy, content, and rewards over Twitter, Instagram, Facebook and email from your brand’s handle.

Surprise & Delight

Listen for activities and leverage CRM data to surprise and delight consumers with items and experiences.

Campaigns

Enable consumers to use social media as a remote control for contests, sweeps, ugc, and digital campaigns.

Social Media Sampling

A better way to do sampling – More qualified, earned media, and increased engagement in exchange for your product.

Games & Chatbots

Create and deploy chatbots and multiplayer social media games that hold people’s attention.

Brands That Understand The Value Of Engagement

And the power of attention to increase loyalty

View Marriott’s Loyalty Program

View Columbia’s Loyalty Program

Proven ROI

Independent ROI studies conducted by our enterprise retail and hotel brand customers found that their social rewards members connected via Chirpify spend more.

Retail

Net Promoter Score

Have a higher NPS score (79% vs 73%)

Trust

Have a higher trust in the brand (65% vs 60%)

Spend

Spend more with the brand (35% vs 22%)

Hospitality

Spend

Spend 75% more with the hotel

Bookings

2X more bookings in the same time period

Download the ROI Study

Satisfied Customers

People love to talk about our products and showcase how they are using them. The partnership with Chirpify embraces and extends this love of the product in a way that rewards users for sharing, enabling Greater Rewards members to earn points and other rewards for sharing products, promotions, and brand content.

Lindsay McCann – Loyalty Manager, Columbia Sportswear

With Chirpify’s platform we’re able to surprise and delight our members at scale, while personally recognizing and interacting with them in real-time. This furthers our belief that loyalty is a two-way street. Chirpify also enables us to increase our positive sentiment and net promoter scores across properties.

Amanda Moore – Senior Director Social and Digital Marketing , Marriott

Chirpify engagement loyalty enables us to reimagine how we engage and interact with our guests, bringing innovation to our customer relationships, in turn giving our guests greater flexibility in how they engage with us, even more personalization, and yet more rewards opportunities.

Dave Sims – Vice President Loyalty Marketing, La Quinta Inns & Suites

Chirpify is pivotal in our ability to execute on integrated campaigns creating billions of impressions in earned media. Impressively, we saw over 3 Billion impressions when we used Chirpify for the Super Bowl. Even more impressive, purchase intent increased after running campaigns through the Chirpify platform.

Ivonne Kinser – Director Digital Strategy & Innovation, Avocados From Mexico

Platform

A platform for social media marketing automation and engagement rewards

Listening

Conversations, spend, keywords, email, hashtags, photos, shares, follows, purchases, crm actions, birthdays, check-ins and more.

Rules Engine

Apply rules for economy, geofencing, image recognition, language, frequency, influence, content, rewards delivery, and more.

Automation

Automate social media and chatbot responses, rewards, and marketing outcomes at scale and in the moment.

Moderation

Segment users and posts by CRM data points, UGC quality, engagement, location, and pick responses and rewards before sending.

Rewards & Experiences

Points, experiences, discounts, samples, digital content, sweeps, contest entries, reminders, utility and more.

CRM & Analytics

Segment, filter, sort, and search users in your dashboard. Measure reach, impressions, conversion rates and more.

Enterprise Services

At Chirpify we’re not just a platform, we’re domain experts that ensure success from strategy to support.

Strategy

Our customer success team works with you to define the loyalty strategy, economy, triggers, responses, and kpi’s to ensure program success.

Campaigns

Our customer success team will help you plan and launch campaigns to drive registration, participation, and engagement.

Nimble & Responsive

We’re more responsive and nimble than any other vendor, and happy to provide references from the world’s biggest brands to corroborate this.

Domain Expertise

Our services team has been leveraging engagement in loyalty for years. We were born on social, not trying to back into it.

Talk To Us

Tell us a bit about your project. Is it a campaign, chatbot, or loyalty program? We’ll get right back to you!