Brands that understand the value of loyalty
And the power of engagement to increase itRequest a Demo ROI White Paper
Independent ROI Studies
Independent ROI studies conducted by our enterprise retail and hotel customers found that their socially connected loyalty members (connected via Chirpify) had the following data points vs non-connected members. To find out more, download the ROI study.
Have a higher NPS score (79% vs 73%)
Have a higher trust in the brand (65% vs 60%)
Spend more with the brand (35% vs 22%)
Mark the brand as #1 in preference vs competitors (62% vs 57%)
Spend 75% more
2X more bookings in the same time period
At Chirpify we’re not just a platform, we’re domain experts that ensure success from strategy to support.
STRATEGYOur customer success team works with you to define the loyalty strategy, economy, triggers, responses, and kpi’s to ensure program success.
CAMPAIGNSOur customer success team will help you plan and launch campaigns to drive registration, participation, and engagement.
NIMBLE & RESPONSIVEWe’re more responsive and nimble than any other vendor, and happy to provide references from the world’s biggest brands to corroborate this.
DOMAIN EXPERTISEOur services team has been leveraging engagement in loyalty for years. We were born on social, not trying to back into it.
Through travel, Marriott Rewards members pursue their passions sharing their experiences via social media along the way. With Chirpify’s platform we’re able to surprise and delight our members at scale, while personally recognizing and interacting with them in real-time. This furthers our belief that loyalty is a two-way street. Plus, the platform gives members another easy way to earn Marriott Rewards points, keeping them engaged with the program in between stays.
Amanda Moore, Senior Director, Social and Digital Marketing Loyalty at Marriott International
People love to talk about our products and showcase how they are using them. The partnership with Chirpify embraces and extends this love of the product in a way that rewards users for sharing, enabling Greater Rewards members to earn points and other rewards for sharing products, promotions, and brand content.
Lindsay McCann, Marketing Manager, Columbia Sportswear
We want our guests to feel rewarded and the new La Quinta Returns loyalty program does just that by encouraging generous benefits by participating with La Quinta in social media. Chirpify engagement loyalty enables us to reimagine how we engage and interact with our guests, bringing innovation to our customer relationships, in turn giving our guests greater flexibility in how they engage with us, even more personalization, and yet more rewards opportunities.
Dave Sims, Vice President Loyalty Marketing at La Quinta Inns & Suites
Silver Diner has developed award-winning fresh and local menus to address today’s lifestyles. To stay relevant and participating in our customers’ lifestyle, we know we need to engage our diners between meals on social media. With Chirpify, Silver Diner gains new customers and valuable customer data, and diners accrue rewards for dollars off their next visit. This virtuous cycle of rewards, earned media, new customer acquisition, and customer-driven data underscores our philosophy of “Eat Well, Do Well”.
Joe Howell, Senior Marketing Manager, Silver Diner
Avocados From Mexico
Chirpify is pivotal in our ability to execute on integrated campaigns. A good example is one that revolved around using our Super Bowl advertisement to create a customer journey. The Chirpify platform was a key component of the program that allowed us to activate hundreds of thousands of product evangelists creating billions of impressions in earned media. Impressively, we saw over 2 Billion social media impressions before kick-off and ended with more than 3 Billion.
Ivonne Kinser, Director Digital Strategy & Innovation at Avos
Chirpify enables adidas to engage our customers in fundamentally new ways, leveraging social media as the point of conversion. They’ve allowed us to drive more value – and revenue – from our brand marketing efforts.
Jeremy Darlow, Sr. Brand Manager, Adidas