Marketing automation for social & chat

Everything you need to listen, engage, respond, and reward consumers in the same place they spend all of their time – on social & chat

 
Define and apply rules for geofencing, language, frequency, influence, content and rewards delivery, and more

Rules Engine

 
Segment users and posts for UGC quality, engagement, location, and pick responses and rewards before conversion

Moderation

 
Deliver points, discounts, reminders, digital content, sweeps, contest entries, utility responses, and more all in real-time

Rewards & Content

platform-features

Listening

Listen for conversations across platforms using natural language processing or for specific triggers like photos, hashtags, keywords, links, emojis and more

Automation

Automate conversational responses, rewards and marketing conversion events at scale and in the moment

Messaging

Smart email, sms, chat, social and messaging responses from your brand based on campaign and user criteria as well as language translation

CRM & Analytics

Acquire social identity tied to customer records. Measure reach, impressions, conversion rates and more

Recognize and reward consumers in multiple ways

MARKETING CTA’S

Post calls-to-action on any channel telling people to post X to get Y. Chirpify’s marketing automation platform will reply to consumers who take action with copy, content, and rewards from your brand.

SUPRISE & DELIGHT

Listen for organic positive brand advocacy, topics, geo specific posts and more. Chirpify’s marketing automation platform will reply to consumers who take action with copy, content, and rewards from your brand.

DATA DRIVEN

Chirpify’s platform can leveraging social and owned customer data from your CRM, and can send copy, content and rewards from your brand based on customer data points.

Engagement Loyalty Programs

Connect social and chat to your loyalty program to engage and reward for brand advocacy, not just spend, and attach social identity to existing customer records in your CRM.

Social Media & Messaging Rewards Conversion
Real-time conversion of social and messaging actions to points, promotions, content, upgrades, samples, contests
Customer Acquisition
Earned media and social engagement will drive new customers into your program
Messaging & Content
Automate or moderate smart responses and content differentiated based on campaign and user criteria back to consumers in their native language over the same channels they posted on
ROI
Socially connected loyalty members spend more. See Proof.
Enriched Data
Tie social identity, demographics, and other first party data, to email in CRM and marketing databases
Program Management
Chirpify account reps handle everything from strategy to campaign management to ensuring and reporting on success
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Social + Chat CRM

Connect Social Identity and engagement history to existing customer records

Social Login
Enables consumers to connect their social accounts and identity directly to your CRM, while simultaneously opting-in to your engagement loyalty program
Segment & Search
Segment and search for members based on social identity and multiple user criteria
Export & Integrate
Export CRM data via CSV or integrate with your existing CRM to push data in real-time
Control
Maintain complete control over who and what you incentivize or message back
Messaging & Rewards
Message consumers back instantly over social and email, and choose different rewards and messages based on segmentation data
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Marketing & Loyalty Chatbots

Listen for social and messaging conversations, actions and topics, and automate smart responses, rewards, and content over those same channels.

Listen
Define and listen for conversations and triggers such as photos, hashtags, keywords, topics, likes, video views, pins, comments, links, sharing, check-ins, geo-posts, and more
Respond
Automate smart responses and digital content based on campaign and user criteria back to consumers in their native language over the same channels they posted on
Rules Engine
Define and apply rules for responses based on member status, geofencing, frequency, influence and more
Offline to Online Conversion
Connect offline media like television, events and in-store calls-to-action to conversion using chat
Enriched Data
Tie social identity, demographics, and other first party data, to email in CRM and marketing databases
Chat with ChirpBot

Social and Campaign Analytics

Measure impressions, posts, reach and the social impact of your campaigns

Conversion
Go beyond just impressions to measure marketing conversion
Frictionless
Watch as your consumer frictionless rate increases as more members connect their social accounts to your program
Profiles
View social identity data and export results via csv or integrate into your crm
Dynamic Reporting
Layer multiple data points and export to pdf for beautiful reports
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Services

We’re not just a platform, we’re domain experts that ensure success

DISCOVERY

Our services team works with you to define triggers, responses and create your program

CAMPAIGNS

A dedicated account rep will help you plan and launch campaigns to drive participation

REPORTING

Our services team measures program performance, metrics, and delivers beautiful reports

DOMAIN EXPERTISE

Our services team has been leveraging social for marketing conversion for years