Connect Social + Chat to Loyalty & CRM

Listen, engage, respond, and reward consumers in the same place they spend all of their time – social and messaging channels

 
Define and apply rules for geofencing, language, frequency, influence, content and rewards delivery, and more

Rules Engine

 
Segment users and posts for UGC quality, engagement, location, and pick responses and rewards before conversion

Moderation

 
Deliver points, discounts, reminders, digital content, sweeps, contest entries, utility responses, and more all in real-time

Rewards & Content

platform-features

Listening

Listen for conversations across platforms using natural language processing or for specific triggers like photos, hashtags, keywords, links, emojis and more

Automation

Automate conversational responses, rewards and marketing conversion events at scale and in the moment

Messaging

Smart email, sms, chat, social and messaging responses from your brand based on campaign and user criteria as well as language translation

CRM & Analytics

Acquire social identity tied to customer records. Measure reach, impressions, conversion rates and more

Campaign Builder

Quickly build and launch loyalty, marketing, and conversational conversion campaigns

Triggers
Define triggers to listen for such as hashtags, topics, photos, links, sharing, emojis, follows, and more
Rules
Define smart rules that can gate participation by geolocation, influence, and past consumer history
Responses
Design smart dynamic responses to go back to consumers that set off a trigger
Rewards & Conversion
Add and manage the rewards or conversion that will occur when a consumer sets off a trigger
Campaigns
Rewards, sampling, contests, voting, content gating and distribution, utility marketing, and more

Moderation Queue

Moderate UGC and campaign participation before automating messaging and conversion

Filtering
Mod queue shows you the participation based on trigger
Decide
Easily approve or reject conversations for rewards and responses
UGC
View user generated content based on trigger
Control
Maintain complete control over who and what you incentivize or message back

CRM

View member history, choose responses, rewards, and more

Searching
Look up users by social identity and see their past history
Decide
Access your library of rewards and have the option to reward differently based on user criteria
Control
Maintain complete control over who and what you incentivize or message back
Control
Choose and automate messages from your message library

Analytics

Measure impressions, posts, reach and the social impact of your campaigns

Conversion
Go beyond just impressions to measure marketing conversion
Frictionless
Watch as your consumer frictionless rate increases as more members connect their social accounts to your program
Profiles
View social identity data and export results via csv or integrate into your crm
Dynamic Reporting
Layer multiple data points and export to pdf for beautiful reports

Services

We’re not just a platform, we’re domain experts that ensure success

DISCOVERY

Our services team works with you to define triggers, responses and create your program

CAMPAIGNS

A dedicated account rep will help you plan and launch campaigns to drive participation

REPORTING

Our services team measures program performance, metrics, and delivers beautiful reports

DOMAIN EXPERTISE

Our services team has been leveraging social for marketing conversion for years