Listen, respond, and reward consumers for any activity
Social Media Marketing Automation Meets Loyalty
Request a Demo ROI White PaperDefine and apply rules for economy, geofencing, image recognition, language, frequency, influence, content, rewards delivery, and more
Rules Engine
Segment users and posts by CRM data points, UGC quality, engagement, location, and pick responses and rewards before sending
Moderation
Deliver points, discounts, reminders, digital content, sweeps, contest entries, utility responses, and more all in real-time over multiple communications channels
Rewards & Content
Listening
Listen for ecommerce activities, receipt scanning, POS spend, surveys, referrals, image recognition, social and messaging conversations using natural language processing, photos, hashtags, pins, follows, keywords, links and more
Automation
Automate smart conversational responses, rewards, copy, and content based on user and campaign criteria at scale and in the moment
Messaging
Smart email, sms, chat, and social responses from your brand based on campaign and user criteria as well as language translation
CRM & Analytics
Acquire social identity tied to customer records. Measure reach, impressions, conversion rates and more
Loyalty Programs
Omnichannel loyalty programs that enable you to listen, respond, and reward consumers for any activity, and perform complex marketing automation across social and traditional channels.
- Social Media & Messaging Rewards Conversion
- Real-time conversion of social and messaging actions to points, promotions, content, upgrades, samples, contests
- Omnichannel
- Listen, respond and reward for any and all activities across all your channels, from spend to social
- Customer Acquisition
- Earned media and social engagement will drive new customers into your program
- Messaging & Content
- Automate or moderate smart responses and content differentiated based on campaign and user criteria back to consumers in their native language over the same channels they posted on
- ROI
- Socially connected loyalty members spend more. See Proof.
- Enriched Data
- Tie social identity, demographics, and other first party data, to email in CRM and marketing databases
- Program Management
- Chirpify account reps handle everything from strategy to campaign management to ensuring and reporting on success
CRM
Connect Social identity, engagement history, and spend to existing customer records. Segment and view member posts, analytics, and consumer profiles.
- CRM
- Sort and segment members to view engagement, rewards, and consumer profile data at the campaign and program level
- Segment & Search
- Segment and search for members based on social identity and multiple user criteria
- Export & Integrate
- Export CRM data via CSV or integrate with your existing CRM to push data in real-time
- Control
- Maintain complete control over who and what you reward based on segments, engagement, and consumer data points
- Messaging & Rewards
- Message consumers back instantly over social and email, and choose different rewards and messages based on segmentation data
Loyalty Chatbots
Listen for social and messaging conversations, actions and topics, and automate smart responses, rewards, and content over those same channels.
- Listen
- Define and listen for conversations and triggers such as photos, hashtags, keywords, topics, likes, video views, pins, comments, links, sharing, check-ins, geo-posts, and more
- Respond
- Automate smart responses and digital content based on campaign and user criteria back to consumers in their native language over the same channels they posted on
- Rules Engine
- Define and apply rules for responses based on member status, image recognition, geofencing, frequency, influence and more
- Offline to Online Conversion
- Connect offline media like television, events and in-store calls-to-action to conversion using chat
- Enriched Data
- Tie social identity, demographics, and other first party data, to email in CRM and marketing databases
Analytics
Measure impressions, posts, reach, conversion, member acquisition, and the impact of your campaigns
- Conversion
- Go beyond just impressions to measure marketing conversion
- Frictionless
- Watch as your consumer frictionless rate increases as more members connect their social accounts to your program
- Profiles
- View social identity data and export results via csv or integrate into your crm
- Dynamic Reporting
- Layer multiple data points and export to pdf for beautiful reports
Customer Success
At Chirpify we’re not just a platform, we’re domain experts that ensure success from strategy to support.