Insights from Loyalty Expo 2016: Social Media Loyalty No Longer Optional

Thom Kozik, Vice President of Loyalty at Marriott, showing off how Marriott uses Chirpify I spent last week at the 9th annual Loyalty Expo in Florida, where loyalty marketers came together to share best practices, new trends, and lessons learned. It’s a great forum for sharing and learning and between the many keynotes and expo [...]